How to book

Challengers Booking Line 01483 230 939

We are an independent childrens charity. We rely on voluntary donations and partnerships with other organistions to deliver projects to disabled children. If you would like to help us at anytime please email fundraising@disability-challengers.org or call 01483 230 060 or, to make a donation, click on ' Donate Now.'

Our booking periods correspond with the school terms and holiday periods. We stagger the dates that we ask families to call in each booking period so that there are less people trying to call at the same time, which should mean you get through to us quicker to make your booking. We plan our play and youth schemes around Surrey County Council school term dates. Term dates can also be found at www.surreycc.gov.uk. See also the Challengers Scheme List 2011.

Please call prepared with the activities and dates you want to book and with your payment details.

CHALLENGERS BOOKING LINE 01483 230 939 MONDAY – FRIDAY 9.30AM – 5PM

In each booking period you will be told the maximum number of days you can book in that particular booking period. You must have made a ‘First Visit’ before you can book on to a Challengers scheme. When Booking Periods have finished spaces are given on a first come first served basis. If there are no spaces remaining you will be added to a waiting list and you will be called when spaces become available.

BOOKING PERIODS FOR 2012

Easter Holiday | schemes running 1 – 14 April
Call to book for…
Playschemes: 1:1 spaces 20 February; non 1:1 spaces 22 February.
Youthschemes: 1:1 spaces 27 February; non 1:1 spaces 29 February.
Young Adult Schemes: 2 March.

Summer Term | schemes running 16 April – 20 July
Call to book for…
Playschemes: 1:1 spaces 20 February; non 1:1 spaces 22 February.
Youthschemes: 1:1 spaces 27 February; non 1:1 spaces 29 February.
Young Adult Schemes: 2 March.

Summer Holiday | schemes running 23 July – 1 September
Call to book for…
Playschemes: 1:1 spaces 14 May; non 1:1 spaces 16 May.
Youthschemes: 1:1 spaces 21 May; non 1:1 spaces 23 May.
Young Adult Schemes: 25 May.

Autumn Term | schemes running 4 September – 22 December
Call to book for…
Playschemes: 1:1 spaces 18 June; non 1:1 spaces 20 June.
Youthschemes: 1:1 spaces 25 June; non 1:1 spaces 27 June.
Young Adult Schemes: 29 June.

Spring Term 2013 | schemes running 2 January – March 2013
Call to book for…
Playschemes: 1:1 spaces 12 November; non 1:1 spaces 14 November.
Youthschemes: 1:1 spaces 19 November; non 1:1 spaces 21 November.
Young Adult Schemes: 23 November.
 

CHILDREN’S INFORMATION SHEET – FIRST VISITS & ONE-TO-ONE SUPPORT

Before a young person comes to a Challengers play or youth scheme, the staff team need information about the needs, likes and dislikes of each young person. We will need an up-to-date ‘Children’s Information Sheet’ and any other useful ‘care plans’ or information developed by the family or other professionals for young people before the project starts.

When and where it is possible Challengers staff will set up an introductory ‘first visit’ for a young person and their family which will last approximately 30 - 45 minutes. A first visit will offer the child and family the chance to look around the scheme and get a feel for what we do and how we do it.

Some young people will benefit from ONE-TO-ONE CARE from a play/youth worker. Parents and families will need to say on the information sheet whether your daughter or son is used to and will benefit from one-to-one support. The level of support that each child needs is continually reviewed and monitored by all staff.

Lots of children who come to play at Challengers schemes have a ‘complex impairment’ and are provided with a high level of care and support by Challengers staff. For example nursing support, ‘two-to-one’ care and trained staff able to administer routine ‘medical procedures’. Play and youth staff will need information about the care that , including an up-to-date Children’s Information Sheet.

PAYING FOR BOOKINGS

Families pay for bookings in advance by debit or credit card. Confirmation of bookings are posted to the family. You can also pay using vouchers, including Accor and Busy Bees.

PAYING USING DIRECT PAYMENTS AND CARER’S VOUCHERS

Families can use Direct Payments or Carers Vouchers to pay. For more information call the Play and Leisure Team 01483 230 930 or speak to your social worker or go to www.direct.gov.uk. Disability Challengers also accept referrals from Social Service departments.

50% OFF FOR FAMILIES IN RECEIPT OF INCOME SUPPORT

Families must be prepared to provide proof of receipt of Income Support. Please speak to a member of the Play and Leisure team if you are having difficulty in paying.

CANCELLATIONS tell us if you’re not coming!

Challengers will charge for any booked session that is missed or cancelled, unless we have at least 5 working days notice.